Refund and Return Policy

Your satisfaction is important to us. If you are not completely satisfied with your photo frame purchase, please review our refund and return guidelines:

1. Return Eligibility

• Returns accepted within 14 days from the date of delivery.

• Items must be unused, undamaged, and in original packaging.

• Customized or personalized items are non-returnable unless defective.

2. Return Process

• Contact our customer support at [support@chithiraalayam.art] to initiate a return.

• Provide order details and reason for return.

• Ship the item back to the address provided by our team.

3. Refunds

• Refunds will be processed after we receive and inspect the returned item.

• Refund amount excludes original shipping charges unless the return is due to our error.

• Refunds will be credited via the original payment method within 7-10 business days.

4. Damaged or Defective Items

• Please inspect your order upon receipt.

• Report any defects or damages within 3 days for replacement or full refund.

  Replacement will be done within 3-4 business days

  Replaced products will be delivered within 5-7 business days